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Thread: OnlineSelfEducation.com - Unable to recover account by email

  1. #21
    Administrator Patriøt's Avatar

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    Quote Originally Posted by megatomicman View Post
    from:
    megatomicman

    Unable to recover email due to improper security settings by admin.
    Admin made mandatory to reset password before logging in. However, the website says that there is no security question, so there is no way to recover the email. >

    The reset password security feature was not implemented correctly, so it locks out old users who were never informed that the admin has set up a security question, since that feature didn't exist at the time.
    funny for others to see the resulting problem, but very aggravating for the users who have been locked out by admin due to inappropriate management of security features.

    Please provide a temporary password, so that the feature can be implemented in the account. Also, it would be a good idea to inform users that a security question must be setup and make it mandatory upon login, instead of locking out people without a way to recover password? a site owner should be careful with features being implemented when there is no certainty that old users have them or not.

    please advise!
    There is some problem with the Recovery options. Please find the option where it says "Recover via email"

    It's at the bottom of the login fields. You'll see 2 options to recover your password: (click on the 2nd one)

    Lost Password!? RECOVER HERE! | Lost Password!? RECOVER HERE!(via e-mail)
    Last edited by Patriøt; 03-06-2019 at 06:19 PM.
    I'm here to learn and serve, and you are here to learn. If it's not the case for you or for me, then someone should leave.

    Therefore, No excuses are accepted neither from you nor from me.

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    nathmobile (03-07-2019)

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    Quote Originally Posted by Patriøt View Post
    There is some problem with the Recovery options. Please find the option where it says "Recover via email"

    It's at the bottom of the login fields. You'll see 2 options to recover your password: (click on the 2nd one)

    Lost Password!? RECOVER HERE! | Lost Password!? RECOVER HERE!(via e-mail)
    Hi Pat - I have tried to reset the password via email, but "The email address was not found in the database".

    Thanks

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    Administrator Patriøt's Avatar

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    Quote Originally Posted by jch View Post
    Hi Pat - I have tried to reset the password via email, but "The email address was not found in the database".

    Thanks
    It could have been lost with the recent downtime. Can you create a new account with the same username?
    I'm here to learn and serve, and you are here to learn. If it's not the case for you or for me, then someone should leave.

    Therefore, No excuses are accepted neither from you nor from me.

  5. #24
    Administrator Patriøt's Avatar

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    Quote Originally Posted by jch View Post
    Hi Pat - I have tried to reset the password via email, but "The email address was not found in the database".

    Thanks
    It could have been lost with the recent downtime. Can you create a new account with the same username?
    I'm here to learn and serve, and you are here to learn. If it's not the case for you or for me, then someone should leave.

    Therefore, No excuses are accepted neither from you nor from me.

  6. #25
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    Hi Patriot,

    I am not able to recover my OSE password. When I click on RECOVER HERE!(via e-mail) I get a fatal Error message. Can you please help?

    Thank you

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